Return Policy

Fashneez is committed to providing its customers complete satisfaction. We strive to make sure you have the best experience while selecting and buying your favorite Indian Fashneez.
 
Fashneez recommends the use of the safer measurement options offered by it, in order to minimize any chances of error.
 
- Buy unstitched items from us and get them tailored by your personal stylist or boutique.
- Try to choose as shown options to minimize errors.
- Send your best fitting garment as sample.
 
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to seek refunds, you do not face an iota of a problem.
 
 
Return Terms and Conditions -
 
In case if you do not like the product which you received from www.fashneez.com, you can send back the item you have purchased in its original condition and tags with the same package within 5 days.
 
Never send back an item without consulting the return with us and first receiving approval from our end. It’s very important that you DO NOT send the item back to us until you have verified with us - no credit or replacement shall be given on such items
 
For all returns, please mail us at [email protected] alongside your order # and reason for return.
 
We will issue 80% refund of unstitched product price. (20% will be Order Processing & Payment Gateway & other recurring Charges.)
 
Returns would not be accepted for custom made / stitched clothing, including readymade stitched Sarees or Sarees stitched with custom blouse. However, we would accept returns if there are any faults from our end.
 
At any point of time the refunds will not exceed the actual value of the goods.
 
We will not refund the custom duties, shipping cost, taxes, if applicable.
 
Fashneez will not be responsible for return the money which you have paid for shipping to send the parcel back. Customer need to bare the shipping cost while returning the products.
 
We may ask for digital picture of the same in order to review the same. In case of product return.
 
We are not liable for any damages caused to the product during transit. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns. If an item is found in used condition during our inspection after receiving the return product, the product will be shipped back to you at your own cost. 
 
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at [email protected], within 24 hours of receipt of product.
 
We will issued refund once we received the product back at our office
Refund will take time to reflect in customer's account about 4 to 5 working days.
We do not accept any returns after 5 days of receiving the shipment
 
Cancellation Policy – 
 
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been shipped or communicated to the vendors/merchants and they have initiated the process of shipping them.
 
No cancellations are entertained for those products that are obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
 
Fashneez.com does not accept cancellation requests for items that are under Imported Category.
 
Fashneez.com does not accept cancellation requests for the items which are undergoing any kind of Stitching or Customization or Tailoring.
 
Reason for which no return shall be accepted - 
 
Color and DescriptionDiscrepancy
 
The apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the color settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online. www.fashneez.com believes that every customer placing an order is absolutely aware of these minor variations that may occur in with respect to the actual color of the outfit received.
 
Embellishment related Issues
 
Apparel consisting of embellishments like beads and sequences usually has the tendency to come off.  Even with perfect handling, care and packaging this cannot be completely avoided. During physical transit, some of them may come loose, hence if you see such situations arise when you unpack or wear your attire, do not worry as it is a common issue.
 
While ordering on internet, we suggest that customers should be extra careful of following–
 
Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example, even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
 
Many a times green and blue shades also overlap. same is the case with off-white, white and cream colors.
 
Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
 
Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
 
For further assistance do not hesitate to contact us at [email protected] or call us at +91 9099292900
 
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